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LEADER 01503cam a2200373 a 4500

001 ocm11633426;

005 20141212045329.0;

008 860212s1984 ilu b s000 0 eng ;

010 a| 86117308;

019 a| 11604575;

020 c| $3.00 (pbk.);

035 a| (Sirsi) o11633426;

035 a| (OCoLC)11633426;

049 a| EREE;

050 00 a| Z716.3b| .R66 1984;

082 0 a| 021.72| 19;

100 1 a| Robinson, William C.=| ^A78670;

245 10 a| Complaint handling in the library /c| by William C. Robinson.;

300 a| 34 pages ;c| 23 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| Occasional papers (University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science) ;v| no. 166;

504 a| Bibliography: p. 31-33.;

650 0 a| Librariesx| Public relations.=| ^A48527;

650 0 a| Public services (Libraries)=| ^A560925;

650 0 a| Consumer complaints.=| ^A61342;

830 0 a| Occasional papers (University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science) ;v| no. 166.=| ^A134878;

919 a| BOOK;

596 a| 1;

998 a| 217108;

999 a| Z716.3 .R66 1984w| LCc| 1i| 30372003958359d| 4/27/2009e| 10/5/1993f| 4/15/2009g| 1l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 8/29/1991x| BOOKz| JSTACKSo| .STAFF. 0;

Complaint handling in the library / by William C. Robinson.

Author/creator	Robinson, William C.
Format	Book
Publication Info	[Champaign, Ill.] : University of Illinois, Graduate School of Library and Information Science, ©1984.
Description	34 pages ; 23 cm.
Subjects	Libraries--Public relations. Public services (Libraries) Consumer complaints.

Series	Occasional papers (University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science) ; no. 166 Occasional papers (University of Illinois at Urbana-Champaign. Graduate School of Library and Information Science) ; no. 166. ^A134878
Bibliography note	Bibliography: p. 31-33.
LCCN	86117308

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	Z716.3 .R66 1984	✔ Available	Place Hold

Complaint handling in the library / by William C. Robinson.

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