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LEADER 01470cam a2200385 a 4500

001 ocm11399207;

005 20141212045154.0;

008 841030s1985 ilua b 001 0 eng ;

010 a| 84024307;

020 a| 0877571740 (pbk.);

035 a| (Sirsi) o11399207;

035 a| (OCoLC)11399207;

040 a| DLCc| DLCd| EREd| UtOrBLW;

049 a| EREE;

050 00 a| HF5415.122b| .S465 1985;

082 0 a| 658.82| 19;

245 00 a| Services marketing in a changing environment /c| edited by Thomas M. Bloch, Gregory D. Upah, Valarie A. Zeithaml.;

300 a| vi, 138 pages :b| illustrations ;c| 28 cm.;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

490 1 a| Proceedings series / American Marketing Association;

504 a| Includes bibliographies and index.;

650 0 a| Marketing.=| ^A16179;

650 0 a| Professionsx| Marketing.=| ^A140927;

650 0 a| Service industries.=| ^A75065;

700 1 a| Bloch, Thomas M.=| ^A157843;

700 1 a| Upah, Gregory D.=| ^A157844;

700 1 a| Zeithaml, Valarie A.=| ^A157845;

830 0 a| Proceedings series (American Marketing Association)=| ^A156503;

919 a| BOOK;

596 a| 1;

998 a| 215607;

999 a| HF5415.122 .S465 1985w| LCc| 1i| 30372003878193d| 4/23/2012e| 10/21/1992f| 3/27/2009g| 1l| JGESm| JOYNERq| 2r| Ys| Yt| JGESBKu| 11/17/1988x| BOOKz| JSTACKSo| .STAFF. 0o| .STAFF. Copy Statement : c.1;

Services marketing in a changing environment / edited by Thomas M. Bloch, Gregory D. Upah, Valarie A. Zeithaml.

Other author	Bloch, Thomas M.
Other author	Upah, Gregory D.
Other author	Zeithaml, Valarie A.
Format	Book
Publication Info	Chicago, Ill. : American Marketing Association, ©1985.
Description	vi, 138 pages : illustrations ; 28 cm.
Subjects	Marketing. Professions--Marketing. Service industries.

Series	Proceedings series / American Marketing Association Proceedings series (American Marketing Association) ^A156503
Bibliography note	Includes bibliographies and index.
LCCN	84024307
ISBN	0877571740 (pbk.)

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF5415.122 .S465 1985	✔ Available	Place Hold

Services marketing in a changing environment / edited by Thomas M. Bloch, Gregory D. Upah, Valarie A. Zeithaml.

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