/LC.GIF&client=easterncarolinaedu)
Customer service excellence : a concise guide for librarians / Darlene E. Weingand.
| Author/creator | Weingand, Darlene E. |
| Format | Book |
| Publication Info | Chicago : American Library Association, ©1997. |
| Description | xii, 136 pages : illustrations ; 23 cm. |
| Subjects |
| Series | ALA editions |
| Contents | The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index. |
| Local note | Little-303117--305131008645- |
| Bibliography note | Includes bibliographical references (p. 125-129) and index. |
| LCCN | 96043394 |
| ISBN | 0838906893 (alk. paper) |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | Z711 .W434 1997 | ✔ Available | Place Hold |