Customer service excellence : a concise guide for librarians

Customer service excellence : a concise guide for librarians / Darlene E. Weingand.

Author/creator	Weingand, Darlene E.
Format	Book and Print
Publication Info	Chicago : American Library Association, ©1997.
Description	xii, 136 pages : illustrations ; 23 cm.
Subject(s)	Public services (Libraries)--United States.

Series	ALA editions
Contents	The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index.
Local note	Little-303117--305131008645-
Local note	Little-303117--305131008645-
Bibliography note	Includes bibliographical references (p. 125-129) and index.
LCCN	96043394
ISBN	0838906893 (alk. paper)

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	Z711 .W434 1997	✔ Available	Place Hold