Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / Leonard L. Berry, Kent D. Seltman.

Contents The 100-Year brand -- Preserving a patient-first legacy -- Practicing team medicine -- Practicing destination medicine -- Partnering for leadership -- Hiring for values-and talent -- Orchestrating the clues of quality -- Creating, extending, and protecting the brand -- Investing in tomorrow's organization -- Realizing human potential.
Bibliography noteIncludes bibliographical references and index.
ISBN9780071590730 :
ISBN0071590730

Availability

Library Location Call Number Status Item Actions
Laupus Books - Stacks WX 28 AM6 B534M 2008 ✔ Available Place Hold