Management lessons from Mayo Clinic : inside one of the world's most admired service organizations / Leonard L. Berry, Kent D. Seltman.
| Author/creator | Berry, Leonard L., 1942- |
| Other author | Seltman, Kent D. |
| Format | Book |
| Publication Info | New York : McGraw-Hill, ©2008. |
| Description | xv, 276 pages : illustrations, portraits ; 24 cm |
| Subjects |
| Contents | The 100-Year brand -- Preserving a patient-first legacy -- Practicing team medicine -- Practicing destination medicine -- Partnering for leadership -- Hiring for values-and talent -- Orchestrating the clues of quality -- Creating, extending, and protecting the brand -- Investing in tomorrow's organization -- Realizing human potential. |
| Bibliography note | Includes bibliographical references and index. |
| ISBN | 9780071590730 : |
| ISBN | 0071590730 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Laupus | Books - Stacks | WX 28 AM6 B534M 2008 | ✔ Available | Place Hold |