Conciliation in healthcare : managing and resolving complaints and conflict

Conciliation in healthcare : managing and resolving complaints and conflict / Anne Ward Platt ; foreword by Sir Liam Donaldson.

Author/creator	Ward Platt, Anne
Format	Book and Print
Publication Info	Abingdon : Radcliffe, 2008.
Description	xii, 129 pages ; 25 cm
Subject(s)	Negotiating--methods --Great Britain. Quality Assurance, Health Care. Health facilities--Complaints against --Great Britain. Conciliation (Civil procedure)--Great Britain. Complaints (Administrative procedure)--Great Britain. Health services administration--Great Britain.

Bibliography note	Includes bibliographical references (p. 117-122) and index.
ISBN	9781846190858 :
ISBN	1846190851

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