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LEADER 01527cam a2200385Ia 4500

001 ocn174131067;

003 OCoLC;

005 20141212021412.0;

008 070924s2008 enk b 001 0 eng ;

020 a| 9781846190858 :c| $36.00;

020 a| 1846190851;

035 a| (Sirsi) o174131067;

035 a| (OCoLC)174131067;

049 a| NEHH;

100 1 a| Ward Platt, Anne.=| ^A1215464;

245 10 a| Conciliation in healthcare :b| managing and resolving complaints and conflict /c| Anne Ward Platt ; foreword by Sir Liam Donaldson.;

260 a| Abingdon :b| Radcliffe,c| 2008.;

300 a| xii, 129 pages ;c| 25 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 117-122) and index.;

650 2 a| Negotiatingx| methodsz| Great Britain.=| ^A929694;

650 2 a| Quality Assurance, Health Care.=| ^A919848;

650 0 a| Health facilitiesx| Complaints againstz| Great Britain.=| ^A1233496;

650 0 a| Conciliation (Civil procedure)z| Great Britain.=| ^A1233402;

650 0 a| Complaints (Administrative procedure)z| Great Britain.=| ^A853994;

650 0 a| Health services administrationz| Great Britain.=| ^A78693;

994 a| C0b| NEH;

919 a| BOOK;

096 a| W 225.1 P716c 2008;

596 a| 4;

998 a| 1578784;

999 a| W 225.1 P716C 2008w| NLMc| 1i| 31740008128229d| 2/15/2011f| 2/15/2011g| 1l| HSLBKm| HSLp| $36.00r| Ys| Yt| HBKu| 5/21/2008x| BOOKz| HSTACKSo| .STAFF. 0;

Conciliation in healthcare : managing and resolving complaints and conflict / Anne Ward Platt ; foreword by Sir Liam Donaldson.

Author/creator	Ward Platt, Anne
Format	Book
Publication Info	Abingdon : Radcliffe, 2008.
Description	xii, 129 pages ; 25 cm
Subjects	Negotiating--methods. --Great Britain. Quality Assurance, Health Care. Health facilities--Complaints against. --Great Britain. Conciliation (Civil procedure)--Great Britain. Complaints (Administrative procedure)--Great Britain. Health services administration--Great Britain.

Bibliography note	Includes bibliographical references (p. 117-122) and index.
ISBN	9781846190858 :
ISBN	1846190851

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Library	Location	Call Number	Status	Item Actions
Laupus	Books - Stacks	W 225.1 P716C 2008	✔ Available	Place Hold

Conciliation in healthcare : managing and resolving complaints and conflict / Anne Ward Platt ; foreword by Sir Liam Donaldson.

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