ECU Libraries Catalog

Conciliation in healthcare : managing and resolving complaints and conflict / Anne Ward Platt ; foreword by Sir Liam Donaldson.

Author/creator Ward Platt, Anne
Format Book and Print
Publication InfoAbingdon : Radcliffe, 2008.
Descriptionxii, 129 pages ; 25 cm
Subject(s)
Negotiating--methods --Great Britain.
Quality Assurance, Health Care.
Health facilities--Complaints against --Great Britain.
Conciliation (Civil procedure)--Great Britain.
Complaints (Administrative procedure)--Great Britain.
Health services administration--Great Britain.
Bibliography noteIncludes bibliographical references (p. 117-122) and index.
ISBN9781846190858 :
ISBN1846190851

Available Items

Library Location Call Number Status Item Actions
Laupus Books - Stacks W 225.1 P716C 2008 ✔ Available Place Hold
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