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LEADER 01940cam a22004698a 4500

001 ocn209698496;

003 OCoLC;

005 20141212013300.0;

008 090127s2009 nyu 000 0 eng ;

010 a| 2009002468;

020 a| 9781416546894;

020 a| 1416546898;

035 a| (Sirsi) o209698496;

035 a| (OCoLC)209698496;

049 a| EREE;

050 00 a| HF5415.5b| .Y47 2009;

082 00 a| 658.8/122| 22;

100 1 a| Yellin, Emily,d| 1961-=| ^A1206542;

245 10 a| Your call is (not that) important to us :b| customer service and what it reveals about our world and our lives /c| by Emily Yellin.;

260 a| New York :b| Free Press,c| 2009.;

263 a| 0903;

300 a| 291 pages ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 271-282) and index.;

650 0 a| Customer services.=| ^A364728;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Corporationsx| Public relations.=| ^A17229;

856 42 3| Contributor biographical informationu| http://www.loc.gov/catdir/enhancements/fy0904/2009002468-b.html;

856 42 3| Publisher descriptionu| http://www.loc.gov/catdir/enhancements/fy0905/2009002468-d.html;

856 41 3| Sample textu| http://www.loc.gov/catdir/enhancements/fy0906/2009002468-s.html;

994 a| 92b| ERE;

910 a| PromptCat;

938 a| Baker and Taylorb| BTCPn| BK0007634613;

938 a| Baker & Taylorb| BKTYc| 26.00d| 19.50i| 1416546898n| 0007634613s| active;

938 a| YBP Library Servicesb| YANKn| 2824411;

980 a| 2009-04-08b| 26d| 0e| 21.84f| 676016g| 30372013115636h| 40016561317i| HF 5415.5 .Y47 2009;

596 a| 1;

998 a| 1487002;

999 a| HF 5415.5 .Y47 2009w| LCc| 1i| 30372013115636d| 1/2/2013e| 4/19/2012f| 7/25/2012g| 2l| JGESm| JOYNERn| 5q| 1r| Ys| Yt| JGESBKu| 4/14/2009x| BOOKz| JSTACKSo| .STAFF. 0;

Your call is (not that) important to us : customer service and what it reveals about our world and our lives / by Emily Yellin.

Author/creator	Yellin, Emily, 1961-
Format	Book
Publication Info	New York : Free Press, 2009.
Description	291 pages ; 24 cm
Supplemental Content	Contributor biographical information
Supplemental Content	Publisher description
Supplemental Content	Sample text
Subjects	Customer services. Customer relations. Corporations--Public relations.

Bibliography note	Includes bibliographical references (p. 271-282) and index.
LCCN	2009002468
ISBN	9781416546894
ISBN	1416546898

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF 5415.5 .Y47 2009	✔ Available	Place Hold

Your call is (not that) important to us : customer service and what it reveals about our world and our lives / by Emily Yellin.

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