| Contents |
Confronting the business lens for accountability of general education / Marilee Bresciani -- I would sort of appreciate a little more understanding : engaging net gen students in virtual reference / Lynn Silipigni Connaway -- What really are student learning outcomes? / Peter Hernon -- Building collections cooperatively : analysis of collection use in the OhioLINK Library Consortium / Edward O'Neill and Julia Gammon -- Campus disconnect : academic libraries and the information needs, skills, and behaviors of non-teaching university staff / Cara Bradley -- From Babine to Yakima : academic libraries and endangered language preservation / Gabriella Reznowski -- Improvisational theater as a tool for enhancing cooperation in academic libraries / Anthony Stamatoplos -- Partners in time : creating organic connections between library and IT divisions at Bowdoin College / Judy Montgomery ... [et al.] -- Partnership 2.0 : designing reference services for patrons in developing countries / Jaron-Alena Turner -- Publishing in open access journals in the social sciences and humanities : who's doing it and why? / Bryna Coonin and Leigh M. Younce -- Recasting the role of comprehensive university libraries : starting points for educating librarians on the issues of scholarly communication and institutional repositories / Sarah Beaubien, Linda Masselink, Jodi Tyron -- Show me the money! : the academic library's role in the art of grant-getting on campus / Karen Downing -- The TIDES experience : Texas and beyond / Susan Clarke and Rachel Galan -- Twitter for libraries : best practices and advanced uses of micro-blogs / Joseph Murphy -- Workplace information literacy : cultivation strategies for working smarter in 21st century libraries / Anita Mirijamdotter, Mary M. Somerville, Zaana Howard -- Assessment to innovation : creating a model for interdisciplinary collaboration and knowledge sharing online / Kate McCready, Cecily Marcus -- Beyond the buzz : planning library Facebook initiatives grounded in user needs / Elizabeth Edwards, David Bietila, Chris Bloechl -- Challenges for distance students and distance librarians : taking advantage of the online environment / Emily Waitz, Julie Pohlman, Susan Skrien -- ClimateQUAL : organizational climate and diversity assessment / Martha Kyrillidou, Charles Lowry, and Paul Hanges -- Designing comprehensive assessment plans : the big picture leads to the little picture / Rachel Applegate -- Do the outcomes justify the buzz? : an assessment of LibGuides at Cornell University and Princeton University / Angela K. Horne ... [et al.] -- Percolating the power of play / Sarah Faye Cohen and Lauren Nishikawa -- Reaching public service excellence : developing a mystery shopping program to measure service quality, performance, and the patron experience at library service desks / Elizabeth Kocevar-Weidinger and Candice Benjes-Small -- Replication of the OCLC perceptions study : the experience of two academic libraries / Lynn Sutton and Rosann Bazirjian -- Tellin' our story, or not : assessment results on academic library web sites / Meg Scharf -- UGTBK L911 : you've got to be kidding : librarian in the room / Katy Lenn -- We're not playing around : gaming literate librarians=information literate students / Nicholas Schiller, Serin Anderson, Carole Svensson -- Who am I this time? : a shared library serving multiple clientels / Steven Schmidt, Darby Fanning, Emily Dill -- Are emerging digitization technologies approachable to all? : the learning experiences of future librarians in creating online collections / Jennifer Lafleur and Elena Vassilieva -- Beyond literacy : are reading and writing doomed? / Michael Ridley -- Collaborating to build digital teaching collections : a library/IT partnership / Joanna Burgess and Jason Parker -- Conflict and consensus : clusters of opinions on e-books / Susan Hurst ... [et al.] -- Face it! : reference work and politeness theory go hand in hand / Alan Aldrich and Carol A. Leibiger -- If you build it, will they care? : tracking student receptivity to emerging library technologies / Char Booth, Chris Guder -- KBART : improving access to electronic resources : plus, finding the hidden side of Seattle / Peter McCracken -- Metadata plus : how libraries assure discovery of locally created content / Melanie Feltner-Reichert, Marie Garrett, Linda Phillips -- Patrons cataloging? : the role and quality of patron tagging in item description / William Lund, Allyson Washburn -- Understanding the integrative role of an academic library for undergraduate library student workers : a qualitative study at San Diego State University / Wil Weston -- Academic library support staff competencies: what should support staff know and be able to do? / Rachel Applegate -- Bullying or mobbing :is it happening in your library? / Susan Motin -- Digital libraries need digital organizations : identifying, defining and -- Creating new academic library management structures / John McGinty -- Playing on "practice fields" : creating a research and development culture in -- Academic libraries / Craig Gibson -- Putting your money where your mouth is / Kim Armstrong and Jay Starratt -- Reaching beyond the summit : are we creating work environments for people to -- Thrive? / Gail Staines -- Social networking literacy competencies for librarians : exploring -- Considerations and engaging participation / Joseph Murphy and Heather Lea Moulaison -- What today's academic librarians can tell us about recruiting and retaining -- The library workforce of tomorrow : lessons learned from the wilis 1 study / Barbara B. Moran, Paul Solomon, Joanne Gard Marshall. |
