Handbook of hospitality operations and IT / edited by Peter Jones.
| Other author | Jones, Peter. |
| Format | Book |
| Edition | 1st ed. |
| Publication Info | Oxford, UK ; Burlington, MA : Butterworth Heinemann, 2008. |
| Description | xvi, 432 pages : illustrations ; 25 cm |
| Subjects |
| Portion of title | Hospitality operations and IT |
| Contents | Operations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk. |
| Bibliography note | Includes bibliographical references and index. |
| ISBN | 0750687533 : |
| ISBN | 9780750687539 |
Availability
| Library | Location | Call Number | Status | Item Actions |
|---|---|---|---|---|
| Joyner | General Stacks | TX911.3.M27 H36 2008 | ✔ Available | Place Hold |