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LEADER 02474cam a2200553 a 4500

001 ocn214064059;

003 OCoLC;

005 20141212004947.0;

008 080324s2008 enka b 001 0 eng ;

010 a| 2008011266;

015 a| GBA8040932| bnb;

016 7 a| 0144873152| Uk;

019 a| 190777071;

020 a| 9780230514973 (alk. paper);

020 a| 0230514979 (alk. paper);

029 1 a| NLGGCb| 307996840;

035 a| (Sirsi) o214064059;

035 a| (OCoLC)214064059;

049 a| EREE;

050 00 a| HF5415.5b| .Y34 2008;

082 00 a| 658.8/122| 22;

084 a| 85.402| bcl;

100 1 a| Yagil, Danah.=| ^A785253;

245 14 a| The service providers /c| Dana Yagil.;

260 a| Basingstoke [England] ;a| New York :b| Palgrave Macmillan,c| 2008.;

300 a| x, 236 pages :b| illustrations ;c| 23 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 204-232) and index.;

505 0 a| Pretending and dissembling : the act of service -- Influence and control in the service interaction -- Social exchange : equity and justice in service -- Being always right : customer behavior towards service providers -- Being only human : service providers' behavior towards customers -- Service provider attributes -- Organizational perspectives of the service role -- Service relationships : the impact of service providers on customers -- Conclusion : managerial implications and future research directions.;

650 0 a| Customer services.=| ^A364728;

650 0 a| Customer relations.=| ^A61341;

650 0 a| Consumer satisfaction.=| ^A3793;

650 17 a| Dienstverlening.2| gtt;

650 17 a| Marketing.2| gtt;

650 17 a| Consumentengedrag.2| gtt;

994 a| 92b| ERE;

910 a| PromptCat;

938 a| YBP Library Servicesb| YANKn| 100491523;

938 a| Blackwell Book Service UKb| BBUKn| L5785008c| 55.00;

938 a| Baker and Taylorb| BTCPn| BK0007852630;

938 a| Blackwell Book Serviceb| BBUSn| R9721242c| $85.00;

938 a| Baker & Taylorb| BKTYc| 85.00d| 85.00i| 0230514979n| 0007852630s| active;

980 a| 2008-08-20b| 85d| 0e| 71.4f| 489236g| 30372014029489h| 40015720117i| HF 5415.5 .Y34 2008;

596 a| 1;

998 a| 1396253;

999 a| HF 5415.5 .Y34 2008w| LCc| 1i| 30372014029489d| 9/5/2008l| JGESm| JOYNERr| Ys| Yt| JGESBKu| 9/2/2008x| BOOKz| JSTACKSo| .STAFF. 0;

The service providers / Dana Yagil.

Author/creator	Yagil, Danah
Format	Book
Publication Info	Basingstoke [England] ; New York : Palgrave Macmillan, 2008.
Description	x, 236 pages : illustrations ; 23 cm
Subjects	Customer services. Customer relations. Consumer satisfaction.

Contents	Pretending and dissembling : the act of service -- Influence and control in the service interaction -- Social exchange : equity and justice in service -- Being always right : customer behavior towards service providers -- Being only human : service providers' behavior towards customers -- Service provider attributes -- Organizational perspectives of the service role -- Service relationships : the impact of service providers on customers -- Conclusion : managerial implications and future research directions.
Bibliography note	Includes bibliographical references (p. 204-232) and index.
LCCN	2008011266
ISBN	9780230514973 (alk. paper)
ISBN	0230514979 (alk. paper)

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Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	HF 5415.5 .Y34 2008	✔ Available	Place Hold

The service providers / Dana Yagil.

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