Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better / Richard M. Dougherty.

Author/creator Dougherty, Richard M.
Other author Dougherty, Richard M.
Format Book
Publication InfoLanham, Md. : Scarecrow Press, 2008.
Descriptionxviii, 269 pages : illustrations ; 26 cm
Subjects

Contents The roots of scientific management -- The impact of technology : environments, productivity, and staff roles -- Identifying targets of opportunity -- Identifying the problem : diagnostic tools -- Preparing for a study -- Block diagram -- Tools for process analysis -- Tools for special situations -- Forms and templates -- Tracking systems : throughput/delay analysis -- Self-administered diary studies -- Work sampling -- Direct time study -- Costs -- Assessing current activities -- Designing streamlined activities -- Implementing new activities -- Managing organizational change.
General noteRev. ed. of: Scientific management of library operations. 2nd ed. 1982.
Bibliography noteIncludes bibliographical references and index.
LCCN 2007040288
ISBN9780810851986 (pbk. : alk. paper)
ISBN0810851989 (pbk. : alk. paper)

Availability

Library Location Call Number Status Item Actions
Joyner General Stacks Z678 .D6 2008 ✔ Available Place Hold