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LEADER 03110cam a2200481 a 4500

001 ocm74650394;

003 OCoLC;

005 20141211193046.0;

008 061027s2007 gw a b 100 0 eng c;

010 a| 2006934195;

016 7 a| 9773407752| GyFmDB;

019 a| 144516813;

020 a| 3540298584 (hd.bd.);

020 a| 9783540298588 (hd.bd.);

029 1 a| OHXb| har050151362;

029 1 a| YDXCPb| 2443705;

035 a| (Sirsi) o74650394;

035 a| (OCoLC)74650394;

042 a| pcc;

049 a| EREE;

050 4 a| HD9980.5b| .A38 2007;

072 7 a| TS2| lcco;

245 00 a| Advances in services innovations /c| Dieter Spath, Klaus-Peter Fähnrich (eds.).;

260 a| Berlin ;a| New York :b| Springer,c| 2007.;

300 a| viii, 312 pages :b| illustrations ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

500 a| International conference proceedings.;

504 a| Includes bibliographical references and indexes.;

505 0 a| Service engineering : state of the art and future trends / Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development of industrial service work / Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service / Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success / Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries / Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research / Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus Peter Fahnrich, Romy Elze.;

650 0 a| Service industriesx| Technological innovationsv| Congresses.=| ^A75065;

700 1 a| Spath, Dieter.=| ^A754725;

700 1 a| Fähnrich, K. P.q| (Klaus Peter)=| ^A754726;

994 a| C0b| ERE;

938 a| Otto Harrassowitzb| HARRn| har050151362c| 74.85 EUR;

938 a| YBP Library Servicesb| YANKn| 2443705;

938 a| Baker & Taylorb| BKTYc| 89.95d| 89.95i| 3540298584n| 0006730794s| active;

938 a| Baker and Taylorb| BTCPn| BK0006730794;

596 a| 1;

998 a| 1066273;

999 a| HD9980.5 .A38 2007w| LCc| 1i| 30372014088675d| 2/8/2011e| 12/14/2010f| 2/7/2011g| 2l| JGESm| JOYNERn| 1p| $75.56r| Ys| Yt| JGESBKu| 1/22/2007x| BOOKz| JSTACKSo| .STAFF. 0;

Advances in services innovations / Dieter Spath, Klaus-Peter Fähnrich (eds.).

Other author	Spath, Dieter.
Other author	Fähnrich, K. P. (Klaus Peter)
Format	Book
Publication Info	Berlin ; New York : Springer, 2007.
Description	viii, 312 pages : illustrations ; 24 cm
Subjects	Service industries--Technological innovations. --Congresses.

Contents	Service engineering : state of the art and future trends / Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development of industrial service work / Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service / Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success / Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries / Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research / Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus Peter Fahnrich, Romy Elze.
General note	International conference proceedings.
Bibliography note	Includes bibliographical references and indexes.
LCCN	2006934195
ISBN	3540298584 (hd.bd.)
ISBN	9783540298588 (hd.bd.)

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Advances in services innovations / Dieter Spath, Klaus-Peter Fähnrich (eds.).

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