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LEADER 02418cam a22005054a 4500

001 ocm56617155;

003 OCoLC;

005 20141211184715.0;

008 040929s2005 cau b 001 0 eng ;

010 a| 2004022974;

015 a| GBA5046942| bnb;

016 7 a| 0130858892| Uk;

020 a| 141291339X (cloth);

020 a| 1412913403 (pbk.);

035 a| (Sirsi) o56617155;

035 a| (OCoLC)56617155;

042 a| pcc;

043 a| n-us---;

049 a| EREE;

050 00 a| LB3011.5b| .K67 2005;

082 00 a| 371.52| 22;

100 1 a| Kosmoski, Georgia J.=| ^A408636;

245 10 a| Managing difficult, frustrating, and hostile conversations :b| strategies for savvy administrators /c| Georgia J. Kosmoski, Dennis R. Pollack.;

250 a| 2nd ed.;

300 a| xiii, 152 pages ;c| 24 cm;

336 a| text2| rdacontent;

337 a| unmediated2| rdamedia;

338 a| volume2| rdacarrier;

504 a| Includes bibliographical references (p. 139-145) and index.;

505 0 a| Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.;

650 0 a| Conflict managementz| United States.=| ^A1018555;

650 0 a| School administratorsz| United States.=| ^A52543;

650 0 a| Aggressivenessz| United States.=| ^A2937;

650 0 a| Mediationz| United States.=| ^A203193;

650 0 a| Behavior modificationz| United States.=| ^A97058;

700 1 a| Pollack, Dennis R.=| ^A423017;

856 41 3| Table of contentsu| http://www.loc.gov/catdir/toc/ecip051/2004022974.html;

994 a| C0b| ERE;

938 a| Baker & Taylorb| BKTYc| 55.95d| 55.95i| 141291339Xn| 0006089362s| active;

938 a| Baker & Taylorb| BKTYc| 24.95d| 24.95i| 1412913403n| 0006089363s| active;

596 a| 1;

998 a| 1024579;

999 a| LB3011.5 .K67 2005w| LCc| 1i| 30372013539439d| 5/20/2011e| 4/25/2011f| 2/7/2011g| 1l| JGESm| JOYNERn| 10p| $23.70r| Ys| Yt| JGESBKu| 2/7/2006x| BOOKz| JSTACKSo| .STAFF. 0;

Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack.

Author/creator	Kosmoski, Georgia J.
Other author	Pollack, Dennis R.
Format	Book
Edition	2nd ed.
Publication Info	Thousand Oaks, Calif. : Corwin Press, ©2005.
Description	xiii, 152 pages ; 24 cm
Supplemental Content	Table of contents
Subjects	Conflict management--United States. School administrators--United States. Aggressiveness--United States. Mediation--United States. Behavior modification--United States.

Contents	Defusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.
Bibliography note	Includes bibliographical references (p. 139-145) and index.
LCCN	2004022974
ISBN	141291339X (cloth)
ISBN	1412913403 (pbk.)

Availability

Library	Location	Call Number	Status	Item Actions
Joyner	General Stacks	LB3011.5 .K67 2005	✔ Available	Place Hold

Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack.

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