| Contents |
Intro; Preface; Acknowledgements; Contents; List of Figures; 1 Introduction; The problems with too much early success; The problem with weathering one's initial problems; Management is easy!; What the best crisis-prepared organizations do and what the unprepared fail to do; The pervasive ill effects of the technological mindset; Concluding remarks; 2 The revolution of everything; losing our minds by transplanting our heads?; Improving a part does not necessarily improve the whole; Always connected; Should there be an App for everything?; A threat to basic values; 3 It's all about systems |
| Contents |
Argumentation as a system; The Myers-Briggs: a psycho-social method of systems analysis; Concluding remarks; 4 Wicked messes: the pioneering work of Horst Rittel and Russ Ackoff; Wicked problems; Messes; The ISIS mess; The world mess; Concluding remarks; 5 The psychodynamics of messes: the pioneering work of Melanie Klein and Donald Winicott; Splitting; The good and the bad Mother; The functions of myths; Healthy containers; The paranoid-schizoid position; The depressive position; Splitting in action; Management is easy and soft while technology is hard; Concluding remarks; Postscript |
| Contents |
6 Why bigger is not always better, further thoughts on complex, messy systems; A fundamental paradox; MAD was not the only paradox; Guns; Technology; A world of paradox; 7 Big data ` big wisdom: mismanaging twenty-first-century problems with nineteenth-century thinking; Expert consensus; Big data; Concluding remarks; 8 The ethics of complex messy systems; Three major schools/traditions; Ethical reasoning: an example; The odious concept of ethical thresholds; Passing the ethical buck and technology; Making connections: the moral imperative of our times |
| Contents |
The age of uncertain, world-changing connections; Dialectic reasoning; Concluding remarks; 9 How technology both enhances and diminishes our humanity; The better management of technology; The technological mindset; Technology has become the new God; Managing the social impacts of technology; Artificial Intelligence (AI); Can humans be replaced by robots? Should they?; 10 Contesting the technological mindset: a humanistic mindset; 11 Crisis management: coping with technology; The different types of crises; Early warning signals; Organizational defense mechanisms; Crisis audits |
| Contents |
Proactive crisis-prepared versus reactive organizations; An existential definition of a crisis; Damage containment mechanisms; Prime challenges in creating new fields; Crises due to technology and the technological mindset; More specific types; Risk management (RM); Concluding remarks; Postscript: thinking about the unthinkable; Post-postscript: Facebook, the epitome of a crisis-prone company; 12 Inquiry systems, William James, John Dewey, Edward Singer, C. West Churchman; Inquiry systems; A prosaic example; The first way of deciding: Expert consensus |
| Contents |
The second way of deciding: "the one true formula"; The third way: multiple perspectives, multiple formulas; The fourth way: expert disagreement; Alfred P. Sloan; FDR versus Eisenhower; The fifth way: systems thinking; The essence of systems thinking; Objectivity; The problem with education; The moral; Fake news: the product of fake inquiry; 13 Future crises, William James, John Dewey, Edward Singer, C. West Churchman; Positivism; Challenging positivism; Novel alignments; Concluding remarks; 14 Epilogue; A deficit of empathy; The inversion the moral responsibility principles |
| Contents |
Thinking the unthinkable: the internal assassin team; General psychology; Redesigning Universities; Concluding remarks; Index |
| Source of description | Online resource; title from PDF title page (EBSCO, viewed September 18, 2018) |
| Issued in other form | Original 3319957406 9783319957401 |
| Genre/form | Electronic books. |
| ISBN | 9783319957418 (electronic bk.) |
| ISBN | 3319957414 (electronic bk.) |
| Stock number | com.springer.onix.9783319957418 Springer Nature |
