Electronic Government 11th IFIP WG 8. 5 International Conference, EGOV 2012, Kristiansand, Norway, September 3-6, 2012, Proceedings - Scholl,Hans Jochen; Janssen,Marijn; Wimmer,Maria A.; Moe,Carl Eric; Flak,Leif Skiftenes (Lecture Notes in Computer Science / Information Systems and Applications, Incl. Internet/Web, and HCI Ser.)