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Contents |
Define -- Clearly defined scope -- Process maps -- Measure -- Sufficient data -- Consistent measurement -- Analyze -- List of possible causes -- Verified root causes -- Improve -- Develop and test your improvements -- Cost & benefit analysis -- Control / Response Plan -- Overall business process management -- Process management and lean thinking. |
General note | Includes index. |
Bibliography note | Includes bibliographical references and index. |
LCCN | 2011027385 |
ISBN | 9780873898256 (hard cover : alk. paper) |
ISBN | 0873898257 (hard cover : alk. paper) |